1. Scope

At GraceWorks Wellness, we want you to feel safe and supported from the moment you visit our website. This Privacy Policy is here to help you understand what information we collect, how we use it, and the steps we take to protect it. By using GraceWorksWellness.com, you’re agreeing to the practices described below. This Policy applies only to the information we receive through our website; the confidentiality of therapy or wellness sessions is handled separately under professional standards and is explained directly during client intake.

2. Information We Collect

When you choose to contact us—whether through a form on the website, by email, or over the phone—you may share personal details such as your name, email address, or phone number. You may also include questions or comments that help us understand how we can support you. If you move forward with therapy or wellness services, additional information will be collected during the intake process, and that information is handled with the strict confidentiality expected in professional practice.

In addition to what you voluntarily provide, our website automatically gathers basic technical information. This includes things like your IP address, the type of browser or device you’re using, which pages you visited, and how long you spent on them. Technologies such as cookies or analytics tools help us understand how people use our site so we can continue improving it. These technologies can be disabled in your browser if you prefer, though doing so may affect how certain features work.

3. How Your Information Is Used

We use the information you share with us to respond to your questions, help with scheduling, communicate about services, and support the work we do with you. If you become a client, your information also helps us provide services in a responsible and effective way. We may occasionally send updates or information about new offerings, and you’re always welcome to opt out of those communications.

The technical information we collect helps us maintain and improve our website and ensure that it remains secure and user friendly. All uses of your information are tied to providing support, improving your experience, or keeping our website and services functioning properly.

4. Sharing Information

We do not sell or rent your personal information. In order to run our practice smoothly, we may share information with trusted service providers who help with things like scheduling, payments, website hosting, or email delivery. These providers only use your information to perform the services we request and are required to protect it.

There are a few situations where we may be legally required to share information. These include complying with court orders, responding to legitimate safety concerns, or reporting suspected abuse involving minors or vulnerable adults. These situations are rare, but it’s important to be transparent about them.

5. How We Protect Your Information

Your privacy is important to us, and we take it seriously. Our website uses secure, encrypted connections, and we limit access to personal information to those who need it to perform their work. We store information in secure environments and use administrative and technical safeguards to prevent unauthorized access. While no online system can ever be guaranteed completely secure, we are committed to protecting your information to the best of our ability.

6. How Long We Keep Information

We retain personal information only as long as it is needed for the purposes described in this Policy or as required by law. Therapy-related records may need to be kept for a specific period based on state requirements. When information is no longer necessary, we take steps to delete it securely or anonymize it.

7. Your Rights and Choices

You are always welcome to contact us if you’d like to know what information we have about you, if you need something corrected, or if you’d like us to delete information we’re not legally required to keep. You may also ask us to stop sending emails or updates at any time. We want you to feel empowered and informed when it comes to your personal information.

8. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect information from children through the Site. If you believe a child has submitted information, please reach out to us so we can address it promptly.

9. Links to Other Websites

Our website may include links to other sites. Those websites have their own privacy practices, and we are not responsible for the policies or content on those external pages. If you choose to visit them, we encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, a revised date will appear at the top of the page. If you continue using the Site after the update, it means you accept the revised Policy.

11. Contacting Us

If you ever have questions about this Privacy Policy or need assistance with anything related to your information, we’re here to help. You can reach us anytime at:

GraceWorks Wellness

Phone: (727) 203-4873

Email: [email protected]